Skip to main content
Hanzo Archives Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Hanzo Archives
  2. Frequently Asked Questions

Frequently Asked Questions

Looking for answers to all of life's questions? We can answer the Hanzo-related questions here.

Hanzo Hold for Slack FAQ

  • How does data residency for Slack impact my Hanzo Hold subscription?
  • How does Hanzo Hold get data from Slack?
  • Some vendors can only collect Slack data back through 2018. Is that the case with Hanzo Hold?
  • How can I be sure that 'deleted' data is deleted?
  • How do I release a hold within Hanzo Hold?
  • How many holds can I manage via Hanzo Hold?
See all 16 articles

Customer Support FAQ

  • How is a Hanzo capture delivered, what is included, and how can I review the collection?
  • How can Hanzo technology be deployed?
  • How do I get a capture started?
  • What if the Capture Type I want isn’t an option on the Capture Type drop down?

Product FAQ

  • What products does Hanzo offer?
  • Are trials available for testing captures?

Archiving FAQ

  • Can you frequently capture a site and show what has changed?
  • Can you capture any private accounts and messages?
  • Do you have any issues with API restrictions from sites like Facebook and Instagram?
  • Are you able to capture embedded videos, images, and links from a site?
  • What information can you capture from the web?

Business FAQ

  • What types of companies do you work with?
Hanzo Archives
Powered by Zendesk